Since 1877, Hartmann has been committed to providing an impeccable level of construction and standards.  As a leading luxury brand, Hartmann's quality workmanship, finest material, and innovative designs allow them to stand behind their products.  Hartmann believes that a solid warranty ensures the durability, reliability, and superior service that their products deliver.  The following Absolute Assurance Guarantee will accompany your purchase with a receipt date on or after February 1, 2010.

ABSOLUTE ASSURANCE GUARANTEE

Hartmann promises to cover any and all damages to your product.  Hartmann is devoted to providing the best service possible.  The only contingencies no included in this warranty for repair are cosmetic wear, damage due to cleaning, lost or stolen bags and/or contents, and loss of time.  If you are not within the area of an authorized repair facility (like Bag & Baggage Prairie Village, KS 913-677-1685), then you will be responsible for all shipping costs incurred when sending your bag back to Hartmann's factory for repair. 

Proof of Purchase:  In order to benefit from the Hartmann Absolute Assurance Guarantee, you must present proof of purchase by store receipt and product registration or Global Recovery System registration.  Collections included in the Absolute Assurance Guarantee are Belting Leather Luggage and Business Cases, Tweed, Wings, Intensity, Metropolitian, and Aviator Business Cases.

QUALITY ASSURANCE GUARANTEE

Hartmann prides themselves in having the most extensive and rigorous testing procedures in the industry.  While Hartmann expects you will not have an issues with their products, this warranty extends itself to cover any problems resulting from workmanship and/or defective materials.  The Quality Assurance Guarantee does not include damage resulting from abuse, neglect, improper handling, or common carrier damage.

Collections included in the Quality Assurance Guarantee are Stratum, Limited Edition, Designer, and Personal Leather Goods and Business Accessories.