Eagle Creek's workmanship and materials are guaranteed against defect or malfunction for the life of the product. If your product proves defective during the course of normal use, Eagle Creek will repair or replace it free of charge.
No Matter What Damage Repair Policy
In late 2004 Eagle Creek introduced an exclusive new line of luggage called the Exploration Systems or ES. Eagle Creek is so confident in the engineering and durability of these products they have added a Damage Repair clause to its existing Lifetime Warranty. This policy states that all Exploration Systems luggage products are covered by a no-matter-what-policy: If your luggage is ever damaged (even by the airlines) Eagle Creek will repair or replace it free of charge - no matter what. Keep in mind this is a damage repair policy, not a theft or loss policy. The products that are currently covered on this policy are the following: Tarmac ES 20, Tarmac ES 22, Tarmac ES 25, Tarmac ES 28, Tarmac ES Suitor 22, Switchback Max ES 22, Switchback Max ES 25, ORV Trunk, ORV Super Trunk, ORV Gear Bag, Transit Tote, Carry On ES, Runner ES, Office Suite ES, Day Trek ES, Explorer Trek LT, Explorer Pack LT, Ultimate Explorer LT, Explorer LT - Women's Fit, 20" Upright, 22" Upright, 25" Upright, In-Flight Companion, Laptop Brief, Messenger Brief, Overnight Tri-Fold Garment Bag, Wheeled In-Flight Tote, Women's Tote. All other Eagle Creek products are covered by the Eagle Creek Lifetime Guarantee.